UK financial services firms trailblazing on automation efforts

Efforts to expand automation usage by UK financial services are world-leading – 37% of UK respondents have implemented RPA vs. 28% globally

Source: UK financial services firms trailblazing on automation efforts

Andrew Ross

Financial services firms in the UK are integrating robo-advisers into their operations quicker than their global competitors in a bid to harness technological advances and retain customers – or poach new ones, new research from PwC has found.

“It’s great to see the rise in automation deployment in the UK’s financial services, as this will positively impact and enhance the lives and work of people in this industry,” said Sharon Einstein, VP EMEA robotic automation & AI at NICE Ltd. “Being freed from monotonous tasks, thanks to robots, allows employees to undertake more stimulating and rewarding activities. With the average employee spending 80% of their day on mundane tasks, automated processes mean better employee experience with people feeling that they’re able to focus on the what they love and are free to take on responsibilities that genuinely add value.”